Frequently Asked Questions
Find professional answers about placing orders, viewing orders, downloading invoices, cancelling orders, returns, refunds, replacements, delivery tracking and customer support for SUTRAFIT women fashion products.
Before contacting support
Please keep your order number, billing email, registered mobile number, payment proof, product photos and issue details ready. This helps our team review your request faster.
01 What does SUTRAFIT sell?
SUTRAFIT offers women fashion products, including sarees, kurtis, kurta sets and ethnic wear. Product availability may change based on stock, new arrivals and seasonal collections.
02 How can I place an order on SUTRAFIT?
To place an order, visit the Shop page, select your product, review product details, choose available options such as size or variation if applicable, click Add to Cart, go to Checkout, enter billing and shipping details, select a payment method and place the order.
03 What happens after I place an order?
After successful checkout, WooCommerce creates an order in the system. You may receive an order confirmation by email or SMS, depending on the website notification settings. The order then moves through processing, packing, dispatch and delivery stages.
04 How can I view my order after purchase?
Login to your account and go to My Account → Orders. From there, you can view your order list, order status, billing details, shipping details, product details and available order actions.
05 Can I place an order without creating an account?
Guest checkout may be available only if enabled on the website. However, creating an account is recommended because it allows you to view order history, download invoices and manage order-related details easily.
06 How can I track my order?
You can track your order from the Order Tracking page using your order number and billing email, or from My Account → Orders if you placed the order while logged in. Tracking updates may appear after the order is dispatched by the courier partner.
07 Why is my tracking number not showing?
Tracking details may not appear immediately after placing an order. Tracking is usually updated after the product is packed and handed over to the courier partner. If tracking is not updated for a long time, contact support with your order number.
08 How can I download or print my invoice?
Login to your account and go to My Account → Orders. Open the relevant order and check for invoice, download invoice or print invoice option if enabled on the website. You can download or print the invoice from the order details page.
09 What details are included in the invoice?
A standard invoice may include order number, invoice number, order date, customer billing details, shipping details, product name, quantity, product price, tax information, discount if applicable, shipping charges, payment method and total amount paid.
10 I cannot see the invoice option. What should I do?
If the invoice option is not visible in your account, contact support with your order number and billing email. The support team will verify your order and assist you as per the website invoice settings and policy.
11 Can I cancel my order?
Orders can usually be cancelled only before they are shipped or dispatched. If the order has already been dispatched, cancellation may not be possible and the return policy may apply after delivery.
12 How can I cancel an order from My Account?
Login to your account and go to My Account → Orders. If the order is eligible for cancellation, a Cancel button may appear next to the order. Click Cancel and follow the instructions. If the button is not visible, the order may not be eligible for cancellation.
13 Why is the Cancel button not showing?
The Cancel button may not show if the order has already been shipped, completed, delivered, cancelled earlier, refunded, or if cancellation is disabled for the current order status.
14 What is the cancellation policy?
Cancellation is allowed only before dispatch, subject to order status and website policy. Once the order is shipped, cancellation cannot be processed. In such cases, customers may request a return after delivery if the product is eligible under the return policy.
15 Can SUTRAFIT cancel my order?
Yes, SUTRAFIT may cancel an order in cases such as payment failure, stock unavailability, incorrect address, suspicious transaction, technical issue or any other operational reason. If a prepaid order is cancelled by SUTRAFIT, refund will be processed as per refund policy.
16 What is the return policy?
Return requests are accepted only for eligible products and valid reasons such as wrong product delivered, damaged product, defective product or product mismatch. The product must be unused, unwashed, undamaged, unaltered and returned with original tags, labels, invoice and packaging.
17 Which products are not eligible for return?
Products may not be eligible for return if they are used, washed, damaged by the customer, altered, missing tags, missing packaging, customized, final sale, hygiene-sensitive or marked as non-returnable on the product page.
18 How can I request a return?
To request a return, contact support with your order number, registered email or mobile number, reason for return, clear product photos, packaging photos and invoice copy if available. The support team will review your request as per policy.
19 What should I do if I receive a damaged product?
If you receive a damaged product, do not use or wash the item. Take clear photos of the product, packaging, invoice and damage area. Contact support as soon as possible with your order number and evidence.
20 What should I do if I receive the wrong product?
If you receive a wrong product, contact support with your order number, photos of the received item, product label, packaging and invoice. The team will review the case and guide you with return or replacement steps.
21 Is replacement available?
Replacement may be available only if approved by the support team and if the same product or suitable variant is available in stock. If replacement is not available, refund or another resolution may be provided as per policy.
22 How does pickup work for return or replacement?
If a return or replacement is approved and pickup service is available at your location, the product may be picked up by the courier partner. The item must be packed safely with all original tags, labels and packaging.
23 When will I receive my refund?
Refunds are processed only after the return request is approved and the returned product passes quality check. Refund timelines may depend on payment method, bank processing and payment gateway timelines.
24 What happens if the returned product fails quality check?
If the product is used, washed, damaged, altered, missing tags or does not meet return conditions, the return may be rejected. In such cases, refund or replacement may not be processed.
25 Can I change my delivery address after placing an order?
Address changes may be possible only before dispatch. Contact support immediately with your order number if you entered an incorrect address. Once shipped, address change may not be possible.
26 Payment was deducted but order was not created. What should I do?
Wait for a short time and check your email, SMS and My Account orders section. If the order is still not visible, contact support with payment screenshot, transaction ID, amount, date, registered email and mobile number.
27 Can I update billing details after order placement?
Billing details may not always be editable after order placement because the invoice and payment record are generated based on checkout details. Contact support if any correction is needed.
28 How can I contact SUTRAFIT support?
You can contact SUTRAFIT support through the Contact Support page. For faster help, share your order number, billing email, mobile number, payment proof, product photos and a clear description of the issue.
Important order, cancellation and return notes.
These points summarize the customer support process. Final approval depends on the actual order status, product condition and SUTRAFIT policy.
Orders are created after successful checkout and can be viewed from My Account → Orders.
Invoice can be downloaded or printed from the order details page if invoice option is enabled.
Cancellation is allowed only before dispatch and subject to order status.
Returned products must be unused, unwashed, undamaged and packed with original tags.
Replacement depends on approval, stock availability and product condition.
Refund is processed after approval and quality check as per payment gateway or bank timelines.
SUTRAFIT SALES AND DISTRIBUTION PRIVATE LIMITED
Official company and grievance support information for customer communication, support assistance and complaint handling.
Our support team can help with your order request.
For order status, invoice help, cancellation, return, replacement, refund, payment issue or delivery delay, please contact support with complete order details.